Keep your handset and your phone number
Just as easy to use as a normal landline, only cheaper and with no line rental.
Choose A Package
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Guaranteed
a month
Available Add-Ons
Download/Upload
Guaranteed
a month
Available Add-Ons
Key features
- No line rental
- Works just like a normal landline
- Make unlimited calls to UK mobiles and landlines**
- Keep your existing handset and phone number for free
- Voicemail - with forward to email notifications
- Free last call, call waiting, and call barring
- Dedicated app - take your number with you and make free inclusive calls, even when abroad
Full Fibre calling
A free Voice over Internet Protocol (VoIP) adapter allows you to plug in your existing home phone.
It then transmits your calls via your router over the internet, rather than your old copper cable.
Emergency calls
To make calls, Connect Fibre Phone needs your broadband and home electricity to be working. If there is a broadband failure or powercut, your phone will not work.
In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services.
If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
FAQs
Connect Phone is expected to be available to Connect Fibre existing and new customers in July 2023.
Connect Fibre Phone can only be ordered together with a Connect Fibre Broadband package.
Yes, you can. Please let us know the phone number you wish to keep and your current provider when placing your order and we'll sort out the rest.
Unfortunately, we can't cancel your existing phone line provider, but please do not do anything until your Connect Fibre Phone service is successfully installed.
If you want to keep your original phone number by porting the number to Connect Fibre then you must let us know if you want to keep the number, what it is and the name of the current provider when you order the service from us. Then you must allow at least 12 days after the successful installation of our service for the number porting process to complete.
We will notify you by email when this has been successfully completed and only after this can you cancel your existing service otherwise the original number will be lost.
The number porting process to transfer your existing number to your Connect Fibre phone takes at least 12 days to complete from when we have installed the service (not 12 days from placing a sales order with Connect Fibre). You will be able to use your Connect Fibre Phone service with a temporary number that we will provide at the time of the installation before your original number is ported. We'll let you know by email once it has been sorted for you.
Please ensure you do not cancel your existing phone line from your current provider until we notify you that your number has been ported successfully otherwise your original number will be lost.
If you are a new Connect Fibre customer, we will install both the Calls service and broadband service at the same time. If you are already a Connect Fibre customer, one of our Fibre Experts can install the service for you..
You can add Connect Fibre Phone to your package via your Connect Fibre Dashboard, or by contacting our friendly customer service team.
Connect Fibre phone is a modern VoIP (Voice over Internet Protocol) service delivered over our 100% full fibre network. In other words, you use the internet to make and receive phone calls.
As such, you do not use or pay for, a traditional phone line based on the old traditional copper network. This enables us to both cut the cost to you whilst providing an excellent voice quality.
It requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or powercut, your phone service will not work.
In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services. If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
International calling is available by adding Connect Global to your package, which provides 600 mins of inclusive calls to select international destinations.
Connect Fibre Phone customers without a Connect Global addon will not be able to make international calls.
Premium rate numbers starting with 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09 are not included in the Connect Fibre Phone service.
Our Connect Fibre Phone app is available for iOS and Android.
It is linked to your call plan so any calls made from your home phone or app are included in the monthly fee.
When your home phone number is called it can also be set-up to ring on the mobile app, so you will never miss a call. You can even make calls from your mobile from wherever you are in the world to UK landline and mobiles, as long as you have Wi-Fi or mobile data coverage.
Plus, you can make and receive calls on your mobile over Wi-Fi when there is no mobile coverage, which can eliminate roaming charges.
All the features you had previously are also available with our home phone service. Unlike other providers, we have designed our service to use the same buttons on your handset as BT for ease of use. Plus, all of these services are now free!
These include:
- Voice Mail
- Voicemail to email
- Caller ID
- Announce last caller
- Withhold Caller ID
- Call Waiting
- Call Forwarding
- Call Barring
No, you can use your existing handset. The Connect Fibre Phone service uses a phone adapter box (as shown below) that plugs into your router and then to your existing handset.
However, if you don’t already use a handset then you will need to purchase one, unless you only use the mobile app.
