A quick guide to help with calling issues to landlines.
Follow these steps to help diagnose the problem:
- Test calling the landline number again, this time dial the area code as well as the number. e.g. 0114, 01245, 01302 etc.
- For calls to connect to other landlines, you must dial the full number including the area code.
- Anyone calling your landline must also dial the area code.
- Do you have an internet connection? Please take a look at our troubleshooting guide if you do not.
- Are you able to call mobile numbers? If not please take a look at troubleshooting guide for Connect Phone.