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Using Connect Fibre
Switching to Connect Fibre
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Installation
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Changing your package
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Using Connect Fibre
Getting started
General
Using the Connect Fibre router app
Setting up devices
Technical support
Using Connect Phone
Setting up Connect Phone
Web Application
Using Connect TV
Set Up
Aerial & Freeview
Other features
Network & Troubleshoot
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Knowledge base
Using Connect Fibre
Switching to Connect Fibre
Ordering Services
Installation
Your Account
Billing Enquiries
Changing your package
Contact Us
Using Connect Fibre
Getting started
General
Using the Connect Fibre router app
Setting up devices
Technical support
Using Connect Phone
Setting up Connect Phone
Web Application
Using Connect TV
Set Up
Aerial & Freeview
Other features
Network & Troubleshoot
Using Connect Fibre
Learn how to get the most out of your Ultrafast Connect Broadband service, and how to troubleshoot any issues.
Getting started
Broadband Jargon Buster: Broadband Terminology Explained
Is there a way to adjust the channel my Wi-Fi broadcasts on?
General
Using email with Connect Fibre
A guide to Connect Fibre's upload speeds
Why are the maximum guaranteed speeds on Hypersonic 900Mbps and not 1000Mbps?
Connect Fibre network content filtering
Does Connect Fibre use PPPoE or DHCP?
IPv4, IPv6, and port forwarding
See more
Using the Connect Fibre router app
How do I set up the mobile app to control my Connect Wi-Fi router?
How do I setup guest Wi-Fi access?
How to set up device priority on your Connect Fibre Router
How do I use the router mobile app dashboard?
How do I set up parental controls?
How do I do a speed check using the mobile application?
How to manage your Wi-Fi settings with the mobile application
How to access your account settings in the mobile application
Managing your Network Administration using the mobile application
Notifications on your mobile application
How to access the mobile application help centre
See more
Setting up devices
How do I factory reset my Connect Fibre router?
How to use your own router
Will I be able to use my Ring Doorbell with Connect Fibre?
How to set up your Mesh Node
How do I swap my Parent Router?
See more
Technical support
Network Status
How do I access my customer support tickets?
What do the lights on my router mean?
How to turn off Wi-Fi
How do I fix my broadband connection issues?
How do I find my router logs?
Sky Q Troubleshooting
Configuring Connect Wi-Fi Client Steering and Node Steering
How do I release and renew my IP in the Linksys App?
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