A guide to moving your broadband when you do!*
If you're moving and want to take us with you we're really keen to make that happen for you!
How does it work?
First off check the postcode checker to see if are available at the house you're moving to.
We need a minimum of a month's notice with this process so please make sure you've given us enough time.
If we are able to connect you at the new property we can book in an installation and begin the process of moving your full fibre service.
If we aren't able to get you connected at the new property, we will cease your service and release you from the contract without an early termination fee. However we do request some proof that you are moving so we can facilitate this!
Send us some proof that you're moving!
Your subscription will not be amended until we have the documents proving you are moving. It's really important you send these to us as soon as you can!
We request either:
- A letter from a solicitor confirming your house move, or
- A copy of your new Tenancy Agreement
Please ensure you only send copies of your documentation as we are unable to return these to you. We also do not accept handwritten documents.
If you are moving into a property that already has an existing broadband service, such as moving in with parents, we can release you from your contract with us without any early termination fee. We simply require some evidence of the current contract with that service provider in order to proceed with this.
Please do not cancel your subscription with us with your bank as we will automatically cease this once the final payment has been taken.
The Moving Home Form
Our Moving Home Form will help us accurately find your account and be able to either move your broadband to your new property or confirm that we can cancel your existing account with us.
We ask that you fill in all the fields to help us do this for you without delay so please make sure you have all the information to hand and any digital copies to upload.
Once your form is submitted, we will be in touch within 48 hours to discuss your account.
We will only use the information you provide us to help you move your broadband package. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.
If you have any questions and would like to reach out before you fill this form in our Customer Service Team will be happy to help!
*Accurate at the time of review 03/07/24