A guide to our installation process.
Here’s a simple, step-by-step guide to how we’ll install your new Connect Fibre network:
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Pre-install visit: Don’t worry, you won’t even know we’re there! We won’t need access to your home for this step.
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Installation day: Our engineer will knock on your door and get started. (an over 18 year will need be home)
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Fibre cable setup: The engineer will pull the fibre cable from the street to your home, either underground or overhead, depending on your connection.
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Drilling: We’ll drill a small hole in your wall (don’t worry, it’s tidy!) to install the necessary boxes.
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Installing the boxes: We’ll place one box on the outside of your wall and one inside your home. Make sure to let your engineer know where you’d like these to go ahead of time.
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Setting up your router: We’ll get your router up and running, and connect a few devices to make sure everything is working.
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Additional products: If you’ve ordered any extras, like a mesh system or TV setup, we’ll take care of that too.
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Final checks: Before we leave, we’ll run some speed tests around your home to make sure everything’s working as it should.
Got any questions? Just give us a call, and we’ll be happy to help!