A guide to the process of number porting!
If you've ordered Connect Phone as part of your broadband deal and would like to keep your existing landline number, we can sort that for you.
Transferring your number or number porting, from your existing provider is straightforward, we just need some information from you. Here's what we need:
- Simply provide us with your landline number and tell us who your existing provider is.
- You need to confirm the number is still active with your existing provider.
- Please do not cancel your existing service as this can cause porting requests to be rejected!
If you've already cancelled your service, you can contact your existing provider and put in an emergency stop so we can transfer your number to us. In a lot of cases when the number transfers to us it'll cancel the old service!
Or if you're not looking to transfer or port your number to us, we can provide you with a new number!
How does it work?
- When your installation is completed, we'll submit the porting request to bring your number over from your existing provider to us.
We submit the request after you're connected as we don't want to disrupt your service when the number ports if there are any delays! In a lot of cases, when the number transfers to us your old service will cancel, this provider will confirm this if this is the case.
- We request a Connect Phone Adapter to be sent to you via courier and complete the back-end set up.
- The Porting Team will process the request and provide us with a tentative or estimated date your number will port over to us on.
We advise that it can take 10-15 working days to transfer your number from your existing provider.
- We'll text or email you this date so you know when your number is due to transfer to us.
- Your previous provider may also contact you to let you know your service is ending or the number is being transferred.
- On the date of your number transfer, you can set up your adapter. Please take a look at our set up guide!
We are never sure what time your number is going to be released to us on as that depends on your existing provider!
- Once your adapter is set up and the number has been transferred to us you'll be able to make and receive calls, providing your handset is compatible.
- We'll send you an email confirming the transfer is complete and also a Welcome Email for the Web Portal.
- Confirm with your previous supplier that the service has ceased with them!
What if you can't transfer my number?
In some cases we can't transfer your number. This may be due to the previous provider, or because it is no longer active, or for another reason.
If this happens we can provide you with the security of a new number!
It is a relatively quick process for us to set up a new number. If you'd like to have your Connect Phone service up and running quickly and don't mind changing your number let us know so we can set this up for you!
If you have any further questions please get in touch with a member of our team and we'd be happy to talk through any queries you have.