A quick guide to setting up your new Phone adapter!
If you are transferring your number to us your number will still work with your previous provider until it moves over to us.
Our Calls service requires a working broadband connection and electricity to power the phone adaptor. In case of an emergency, you must always have another means of making calls, such as a mobile phone, to contact Emergency Services.
Setting up the Phone Adapter
- Check you have all the equipment in the box.
- You should have square phone adapter (a Grandstream HT801).
- A blue ethernet cable.
- A power cable with plug.
- A white RJ-11.
- Plug one end of your ethernet cable into any available port on your router and plug the other end in to the blue 'web' port on the phone adapter.
- Plug your landline cable (the one in the base of the device previously in your BT master socket) into the green 'phone' port on the phone adapter.
- Please use the RJ-11 provided if needed.
- Finally plug the power cable in and switch the device on.
- Wait for 5-10 minutes, power light, web light, and then phone light will come on. The device will then restart. When fully powered on, please try a call to and from your mobile.
Other Resources
For more on Short Codes, Voicemail, and Call Barring Check out these links on our Knowledge base:
How do I transfer my number to you?
Which home phones are compatible with Connect Phone?
How do I access my Connect Phone Voicemail?
How do I set up Call Screening?
How do I access the Web Portal through the Welcome Email?
Please bear in mind that if you have selected our UK only package, our call plan is for UK landline and mobile calls only. You will not be able to connect to international or to premium rate numbers. For these calls we recommend you use your mobile plan or dedicated web apps.
You can change your package to our international plan if you wish to make calls outside of the UK.