What we expect from customers in terms of mutual respect of our employees when handling calls, queries, and complaints.
Mutual Respect
Here at Connect Fibre we aim for perfection in everything we do, however, we recognise that there may be occasions when we fall short of customer expectations.
We understand that it can be frustrating if something has gone wrong, there has been a delay, or when we are simply not able to offer the solution a customer requires. We will always work to resolve these situations as quickly as possible.
We would not expect any employees to have to tolerate:
- Aggressive or threatening behaviour
- Personal verbal abuse
- Derogatory remarks
- Inflammatory statements or offensive language
- Remarks of a racial or discriminatory nature
We expect and actively monitor that all employees are courteous, understanding, and respectful in their communication with our customers, and we expect our customers to be respectful of our employees.
We pride ourselves in being the absolute best when it comes to our customers and their needs.
On rare occasions that our employees are treated this way we may restrict the service we give to you as a customer. These restrictions can range from ceasing the call, permanent removal of our services or insisting a customer takes their business elsewhere/closing their account and will be dependent on the severity of the issue.