Service Agent Training - Advanced
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      Connect Fibre IP Ranges (Internal)

      Each customer router is assigned an WAN/Router IP -Sometimes we need to check this to see if the customer is on CGNAT, Public or a Static IP. Additionally, we can determine which data centre they are connected too i.e LD7 or THS

      How to check what IP is assigned to the router?

      1. On the customer device, go to whatismyipaddress.com or whatismyip.com.
      2. Ask the customer to tell you their IPv4 address or request a screenshot.
      3. Cross-reference the IPv4 address with the tables below ⬇️
      4. Determine if the customer is on CGNAT, Public, or Static IP and identify their data center (THS or LD7)

      IP

      LD7 IPv4 Address Ranges

      IPv4 CGNAT Range

      80.79.48.0 to 80.79.48.255

      IPv4 Public Range

      80.79.49.0 to 80.79.49.255


      THS IPv4 Address Ranges

      IPv4 CGNAT Range

      176.10.0.0 to 176.10.0.255

      IPv4 Public Range

      176.10.1.0 to 172.10.1.255


      Static IPv4 Block

      Customer on Static will be assigned from either block - i.e 147 or 212

      Static IPv4 Block

      147.189.155.0 to 147.189.155.255

      Static IPv4 Block

      212.46.58.0 to 212.46.58.255

       

      If you are stuck or confused by any of this, please reach out