Essentials
Our social tariff provides accessible ultrafast broadband for £20/mth for those receiving financial support or pensioners
Our social tariff provides accessible ultrafast broadband for £20/mth for those receiving financial support or pensioners
Powered by the latest Wi-Fi 6 technology. Get greater speed, range, and more capacity than ever. All for only £20/mth
Over 230 live channels, 40+ apps and 100,000 hours on-demand at no extra cost. Watch it all on a 4K TV box
Stream, chat, work, game, experience limitless possibilities with nothing to slow you down. Enjoy fast full fibre broadband fuss-free – it just works.
It’s simple. What we quote is what you get. We offer the same deals to new and loyal customers – with no nasty mid-contract surprises.
Free install and setup
No loyalty tax 2
You watch Netflix. We watch your router. Our friendly UK team look after you and keep your Wi-Fi working at its best, so you don’t have to worry about a thing.
"Excellent" Trustpilot
UK-based support
Stream, chat, work, game, experience limitless possibilities with nothing to slow you down. Enjoy fast full fibre broadband fuss-free – it just works.
It’s simple. What we quote is what you get. We offer the same deals to new and loyal customers – with no nasty mid-contract surprises.
Free install and setup
No loyalty tax 2
You watch Netflix. We watch your router. Our friendly UK team look after you and keep your Wi-Fi working at its best, so you don’t have to worry about a thing.
"Excellent" Trustpilot
UK-based support
Other providers can't match our fast speeds and flawless customer service.5
Our social broadband packages are available to any customer, who is a pensioner (born before 1958) or receiving any of the following benefits:
Get in touch with our friendly UK support team from Monday to Sunday for free on 0808 304 9000. On the call we'll explain what paperwork we need to see before placing an order.
*To cancel or cease you service, you must give us 30 days' notice
1 Basic Essentials is available to recipients of any of the following benefits Income Support Pension Credit, Incomore-related Job Seekers Allowance (JSA), Housing Benefit, Personal Independence Payment, Disability Benefit, Attendance Allowance, Universal Credit, Care Leavers Support, or Income-related Employment and Support Allowance (ESA). Simply send proof clearly showing your name and address and most recent payment for a qualifying benefit. If you stop receiving a benefit, you'll need to let us know as soon as possible. If this means you are no longer eligible for Basic Essentials, we’ll let you know 30 days in advance of ending it – but we’ll always consider your situation before we do this and let you know all your available options.
2 Unlike other providers, we won’t penalise you for loyalty. When you renew your contract, you don’t pay any more than a new customer would.
3 Ofcom Supercharging investment in fibre broadband 8th Jan 2020. Full Fibre broadband is 5x more reliable that standard copper or fibre to the cabinet (FTTC) broadband.
4 Guaranteed speeds are to the Connect Fibre router and not over Wi-Fi.
5 Trustpilot reviews and ratings comparison taken from Trustpilot website and correct as of 01/12/22.