*To cancel or cease you service, you must give us 30 days' notice

¹ Basic Essentials is available to recipients of any of the following benefits Income Support Pension Credit, Incomore-related Job Seekers Allowance (JSA), Housing Benefit, Personal Independence Payment, Disability Benefit, Attendance Allowance, Universal Credit, Care Leavers Support, or Income-related Employment and Support Allowance (ESA). Simply send proof clearly showing your name and address and most recent payment for a qualifying benefit. If you stop receiving a benefit, you'll need to let us know as soon as possible. If this means you are no longer eligible for Basic Essentials, we’ll let you know 30 days in advance of ending it – but we’ll always consider your situation before we do this and let you know all your available options.

² Unlike other providers, we won’t penalise you for loyalty. When you renew your contract, you don’t pay any more than a new customer would.

³ Ofcom Supercharging investment in fibre broadband 8th Jan 2020. Full Fibre broadband is 5x more reliable that standard copper or fibre to the cabinet (FTTC) broadband.  

⁴ Guaranteed speeds are to the Connect Fibre router and not over Wi-Fi.

⁵ Trustpilot reviews and ratings comparison taken from Trustpilot website and correct as of 01/12/22.