We are delighted to announce that we have secured the internationally-recognised ISO9001 certification. This standard for Quality Management System (QMS) not only underscores our commitment to delivering high-quality products and services but also enhances our ability to meet and exceed customer expectations consistently.
Commitment to Quality and Customer Satisfaction
Achieving the ISO9001 certification reaffirms our commitment to bringing faster, fairer, flawless full fibre to underserved areas. It provides a robust framework that guarantees the consistent delivery of high-quality services that adhere to regulatory standards.
ISO9001 is a reflection of our customer-centric approach. By focusing on quality and reliability, we ensure that our broadband services are not only fast and efficient but also set to meet the evolving needs of our customers.
Benefits of ISO9001 Certification
There are many benefits that obtaining the ISO9001 certification will have on various facets of our operations and service delivery:
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Enhanced Accountability and Cultural Improvements: With a structured approach to quality management, we foster greater accountability within our team, promoting a culture of excellence and continuous improvement.
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Improved Leadership Engagement: The certification process has heightened our leadership’s involvement in quality initiatives, ensuring that quality management is ingrained in every aspect of our operations.
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Continuous Service Improvement: ISO9001 provides a framework for ongoing evaluation and enhancement of our processes, allowing us to adapt and improve our services to meet changing customer demands.
Dale Regan, our Chief Delivery Officer, summarised the significance of this achievement:
“Achieving ISO9001 certification is a testament to the hard work and dedication of our team. Our primary focus has been to optimise our operational processes, and obtaining this validation rubber-stamps the efforts that have been put in.
It not only highlights the high standards maintained in our work but also provides a framework for continuous improvement. This achievement positively impacts our customers by guaranteeing consistent, quality services while also having huge benefits for our internal team. We are excited about the future and remain dedicated to delivering the best possible broadband experience to our customers."
Looking Ahead
Securing the ISO9001 certification is a pivotal milestone in our journey towards excellence. As we continue to enhance our operational processes and service delivery, we remain steadfast in our mission to provide exceptional broadband experiences to underserved areas.