The digital switchover is just around the corner. For the uninitiated, in 2025 there will be a transition from traditional analogue landline phones to those which utilise the internet. Voice over Internet Protocol (VoIP) is soon to be a neccesity is soon, and you need something you can rely on. That’s where Connect Fibre Phone comes into play.
Our phone service has long been a firm favourite with our customers. When you can get cheaper calls with no line rental, it’s not difficult to see why it’s so loved. Find out everything you need to know about Connect Fibre Phone with this guide.
Read more: What is VoIP and how does it work?
What is Connect Fibre Phone?
Connect Fibre Phone is an innovative home phone service that leverages Full Fibre technology to provide reliable and modern communication solutions for households. Unlike traditional landline services, Connect Fibre Phone utilises Voice over Internet Protocol (VoIP) technology to transmit calls over the internet, offering clearer audio quality and enhanced features.
With Connect Fibre Phone, you can enjoy seamless integration with existing home phone equipment, and you can even port your number over. Pretty handy, we're sure you’ll agree!
What Packages are Available with Connect Fibre Phone?
We’ve made it nice and simple for you and broken it down into two packages. These are:
- Anytime – Unlimited UK and mobile calls for £10 a month
- Global – Unlimited UK and mobile calls plus 600 international minutes for £15 a month
Easy!
How Does Connect Fibre Phone Work?
Connect Fibre Phone offers a modern approach to home phone service through Full Fibre technology. When you subscribe to Connect Fibre Phone, you receive a complimentary Voice over Internet Protocol (VoIP) adapter. This adapter seamlessly integrates with most handsets, allowing you to continue using familiar equipment.
Unlike traditional landline phones that rely on copper cables, Connect Fibre Phone transmits your calls over the internet via your router. This digital transmission ensures clearer and more reliable communication, enhancing your calling experience.
It's important to note that Connect Fibre Phone's functionality depends on your broadband and home electricity. In the event of a broadband failure or power outage, your phone service will be interrupted. Therefore, it's advisable to have alternative communication methods available, such as a mobile phone, especially during emergencies.
Speaking of emergencies, it's crucial to be prepared. While Connect Fibre Phone provides reliable day-to-day calling, having access to emergency services is essential. Always keep a mobile phone within reach for emergency situations.
Connect Fibre Phone brings the convenience and reliability of Full Fibre technology to your home phone service, ensuring modern and efficient communication for your household.
Key Features of Connect Fibre Phone
Feast your eyes on these great features:- No line rental
- Works just like a normal landline
- Make unlimited calls to UK mobiles and landlines2
- Keep your existing handset3 and phone number for free
- Voicemail - with forward to email notifications
- Free last call, call waiting, and call barring
- Dedicated app - take your number with you and make free inclusive calls, even when abroad.
How Does the App Work?
The Connect Fibre Phone app, available for both iOS and Android devices, enhances your calling experience with seamless integration and convenient features. When you download the app, it becomes an extension of your home phone service, directly linked to your call plan. This means that any calls made from your home phone or the app are included in your monthly fee, simplifying billing and ensuring no unexpected charges.
One of the key benefits of the Connect Fibre Phone app is its ability to keep you connected wherever you go. By setting up your home phone number to ring on the mobile app, you'll never miss an important call, even when you're away from home. Additionally, the app enables you to make calls from your mobile device to UK landline and mobile numbers, regardless of your location, as long as you have Wi-Fi or mobile data coverage.
Furthermore, the app offers flexibility in communication by allowing you to make and receive calls over Wi-Fi on your mobile device, even in areas with no mobile coverage. This feature can help eliminate roaming charges when traveling abroad, making it an ideal solution for staying connected while on the move.
With the Connect Fibre Phone app, you can enjoy the convenience of your home phone service wherever you are, empowering you to stay connected effortlessly.
Can Premium Rate Numbers be Accessed?
No, you won’t be able to call premium rate numbers with this service, such as those starting with 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09.
Are all Calling Features Supported?
We understand the importance of simplicity and ease of use, which is why we've designed our service to utilise the same buttons on your handset as BT, making the transition seamless. Here are the calling features included with our service:
- Voice Mail: Stay connected even when you're unavailable. Our voice mail feature allows callers to leave messages for you to retrieve at your convenience.
- Voicemail to Email: Never miss an important message. With voicemail to email, you'll receive notifications and transcripts of your voice messages directly to your email inbox.
- Caller ID: Know who's calling before you pick up the phone. Caller ID displays the phone number of incoming calls, helping you decide whether to answer.
- Announce Last Caller: Stay informed about missed calls. This feature announces the phone number of the last caller, allowing you to return missed calls promptly.
- Withhold Caller ID: Maintain privacy when needed. Withhold Caller ID allows you to block your phone number from being displayed to the person you're calling.
- Call Waiting: Never miss an important call. Call Waiting alerts you to incoming calls while you're on another call, allowing you to switch between calls seamlessly.
- Call Forwarding: Stay accessible wherever you go. Call Forwarding redirects incoming calls to another phone number of your choice, ensuring you never miss a call, even when you're away from home.
- Call Barring: Take control of your incoming calls. Call Barring lets you block certain types of calls, such as international calls or calls to premium rate numbers, giving you peace of mind.
With our home phone service, you'll have access to all these essential calling features, designed to meet your communication needs efficiently and effortlessly.
Do I Need a New Handset?
No, you don't need to invest in a new handset to enjoy the benefits of Connect Fibre Phone. Our service is designed to be compatible with your existing equipment, ensuring a smooth transition to modern communication technology.
Be aware, however, that some older handsets might not be compatible with our service. In these instances, our team will be more than happy to recommend one that is suitable.
Whether you choose to utilise your existing handset or opt for a new one, Connect Fibre Phone offers flexibility and convenience, ensuring that you can communicate effectively according to your preferences.
How is it Installed?
For new Connect Fibre customers, the installation of both the calls service and broadband service occurs simultaneously. Our installation team will visit your premises to set up both services, ensuring a seamless and efficient installation process.
If you're already a Connect Fibre customer, installing the Connect Fibre Phone service is straightforward. One of our Fibre Experts will assist you with the installation, ensuring that the service is set up correctly and ready for use.
Whether you're a new or existing customer, our team is dedicated to providing top-notch service and support throughout the installation process, ensuring that you can start enjoying the benefits of Connect Fibre Phone as quickly as possible.
Already a Customer and Want to Upgrade?
Then it’s time to mosey on over to your dashboard! You’ll be able to see the option to add Connect Fibre Phone to your service. Failing that, our friendly customer service team is always happy to help get you set up.
What are you waiting for? Get Connect Fibre Phone today!
