Moving Home Policy

If you are moving home and would like to continue using our services after you move, please look at our Postcode Checker, at the bottom of this page, to see if we are available at your new address. 

If Connect Fibre is unavailable at your new address, we will cease your service on the date requested in your completed Moving House form. Just fill it out and send it back to our billing team at billing@connectfibre.co.uk with a copy of one of the following confirming your new address:  

• A letter from a solicitor confirming your house move, or 

• A copy of your new Tenancy Agreement 

Please note: ensure you only send copies of your documentation as we are unable to return these to you. We also do not accept handwritten documents. 

If, at the time of your move, you are still within the minimum term of your contract and are moving to an address where Connect Fibre is unavailable, you will not be liable to pay any early termination charges, subject to you providing proof of your home move. We will also send you details of how to return our equipment if you have any. 

Moving Home Form 

If you are moving home, then you must let us know your new details. Simply complete this form and send it to us, along with all documents as set out above, by: 

• Email:  scan and email your documents along with this form to: billing@connectfibre.co.uk 
• Post:  Send a copy of your documents (not originals as we are unable to return them) along with this form to: 

Customer Care, Connect Fibre Ltd, 13 Southwick Mews, London W2 1JG 

Current Account Details 

 

 

Please note: 

• The date you enter below will be the date your service ends. This will happen at midnight on the date requested. You will still be liable to be charged for your 1 month notice even if you are out of your contract period. 
• If you request to terminate your service and later change your mind or the date you wish to terminate then please be aware that reinstatement of the service will take place no earlier than the next working day. We may, in addition, charge a one-off cancellation fee of £30 if you change your mind to reflect the reasonable cost to us of processing the termination of your contract. 

 

 

New Property Details 

 

Please type or write your name, as it appears on your account today, along with the date into the box below to confirm you have read, understood, and agree with the terms stated above and the changes you have requested on this.