Enterprise IT Support Technician
Location: Hybrid - home working with occasional visits to company office locations
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Key Accountability & Responsibility
- Provide working-hours helpdesk point of contact to resolve internal IT and application issues
- Conducting the IT onboarding of new starters and the IT offboarding of leavers
- Liaising with company procurement and other functions to ensure employees have the right equipment and access for their roles
- Systems administration of company Google and Microsoft environments (Google Workspace, Microsoft 365, AzureAD, Intune)
- Collaborate with the CTO and other internal and external functions involved in IT/Systems implementation, upgrade and migration projects
Knowledge & Skills
Essential Requirements:- This role requires experience, enthusiasm and tenacity over formal education and qualifications
- Minimum Secondary education to GCSE level of equivalent. Literate and numerate
- Practical working experience with Microsoft Enterprise technologies and applications including but not limited to Microsoft 365, Azure Active Directory, Intune, Sharepoint etc
- Experience supporting the IT needs of a largely remote workforce using Microsoft Intune MDM including setting and managing configuration and compliance profiles and access to company resources
- Windows 10/11 and Powershell to advanced/expert level
- Knowledge of Microsoft and Google SSO technologies
- Basic working knowledge of security principles as applied to enterprise networks, devices and applications
Optional Requirements:
- Knowledge of cloud platforms such as Azure, AWS, GCP
- Virtualisation technologies in particular Microsoft Hyper-V
- Knowledge of Linux and shell scripting
- Basic scripting using Powershell, Python etc.
Working Conditions
Location: This role is only available to candidates currently resident in the UK and with either UK citizenship or indefinite leave to remain.Candidates will:
- Be self-starters, able to demonstrate enthusiasm, tenacity and the ability to prioritise tasks in a rapidly changing environment.
- Be able to work effectively in a remote/hybrid working environment with minimal day-to-day supervision.
- Be able to demonstrate the ability and willingness to work in a fast-moving and rapidly growing organisation.
- Be able to collaborate effectively across the organisation. Effective communication is essential.
Measured On
Performance evaluation will be based upon:
- Productivity and specific targets to be agreed collaboratively with line manager
- Quality of work and feedback from peers and colleagues
- Collaboration and skills as a team player
- Innovation and creativity
Direct Reports
Initially this role reports directly to the CTO but will likely move under a Head of Systems in due course.The role will work closely with all functions across the business.