Delivery Community Engagement Manager 

Company Overview

Connect Fibre is a rapidly expanding and exciting new business offering the very
latest full fibre to homes and businesses across the nation. With broadband
speeds of up to 1000Mbps, new Wi-Fi 6 technology, exceptional customer service,
and costing no more than current internet packages, customer growth is expected to
be exponential. Our product sells itself!

We now seek a dynamic, ambitious individual to join our Delivery Team. 

The Role

The BDUK Community Engagement Manager plays a pivotal role within our delivery team, driving the success of community engagement initiatives as part of the Full Fibre Network rollout for BDUK. Reporting to the Senior Manager - BDUK, this position is instrumental in fostering relationships with key stakeholders, including local authorities, MPs, councils, parishes, and community groups, ensuring the successful deployment of our full-fibre broadband network.

A critical aspect of this role involves working on BDUK contracts with a strong focus on community engagement and development, ensuring alignment with project goals and stakeholder expectations.

As a leader in advancing our social value agenda, you will spearhead initiatives targeting economic inequality, climate change, and community wellbeing, enhancing the company's reputation and brand presence within local communities. 

As our BDUK Community Engagement Manager, you will be tasked with, but not limited to the key duties and responsibilities:

Stakeholder Relationships:

• Build and maintain relationships with local authorities, MPs, county and local councils, parishes, Chambers of Commerce, and networking groups.
• Conduct introductory meetings with councillors and key opinion formers in the local villages where we are deploying our broadband network.
• Manage relationship-building efforts and address objections, issues, or concerns raised by residents.
• Liaise with landowners and farmers to negotiate the use of their land for network deployment as part of the build programme.
• Organise townhall meetings to inform residents about our plans, gather feedback, and secure their buy-in.
  
  

BDUK Engagement Approach Plan:

• Define the strategy and approach for effective early engagement to help pave the way for a smooth network build and buy-in from residents.
• Develop and execute a strategic engagement plan in alignment with BDUK contractual timelines and key initiatives.
• Create and implement an engagement plan to foster community support and awareness.

Delivery Collaboration:

• Work closely with the build team to understand build plans and key milestones to manage external stakeholders’ expectations.
• Engage with customer services to map out the process of managing objections and complaints.
• Liaise with the marketing team to execute area-specific marketing plans aimed at raising brand awareness and community engagement specific to the BDUK project.
• Support the build partner with local deployment issues and key community engagement.
• Work with local authorities to champion and support the programme, addressing key risks, issues, and challenges.

Social Value Activities:

• Lead initiatives such as digital inclusion support for schools, providing free broadband to local schools and community centres, tree planting, and smart farming, as outlined in the BDUK social value theme and agreements.
• Ensure the relevant internal teams and external organisations are briefed on requirements for successful implementation of social value initiatives.
• Demonstrate delivery of social value initiatives through effective KPI reporting to BDUK quarterly.